Derek Callan - English for Professionals
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36 English Phrases For Professional Customer Service (FREE PDF Guide)
Get your FREE PDF Guide here: https://bit.ly/CustomerServicePhrases
Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more!
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23 comments
Get your FREE PDF Guide here: https://bit.ly/CustomerServicePhrases
Im applying tomorrow and it’s a one day process I hope I get in
Thank you so much
Thank you so much for this amazing video
Thank you
You're a marvelous person dude!, How you're going to explain it so clear?, This info is amazing, I'm really grateful with you, new sub!
wow!
One of my many weaknesses are being awkward, clumsy and tactless.
I hope I can master this very important skill
thank you, Mr Derek
I work in a call center, and I plan to use phrases during my calls to make the customer experience more impactful.
Great ❤❤❤❤❤❤❤❤❤❤❤❤❤
i'm not a native speaker, as is my supervisor and i have a question… is the word "ok/okay" "unprofessional"? can some native speaker confirm/deny? i can't imagine hearing "ok" and then being like "OK, this is outrageous, how can he be so unprofessional" right after i used it myself. also, it just feels wrong when the customer is chill and i'm like "of course, Please give me a moment while i pull up that information. Would You mind being on hold while i do that?" it's like i'm distancing myself from the customer, basically saying "wow, bring it down mr, i'm not your bro". why can't we just be humans
Omg awesome job dude! Thank you very much for this information it's going to be useful in my next job in a call center I'll try to put in practice some of these phrases brother, thank you.
Thanks for your help!!! I’m sure this lesson will give me the confident to express me fluently.
Not just the phrases, the tone, the attitude, the customers can tell
Thank you, and I hope you create a face to face conversation regarding selling phone
The different scenarios was very helpful. It let's me know I'm good at customer service. Thank you for letting me know I give great customer service.
I'm starting my dream Job as a IOS specialist in 3 weeks, working at apple I have tech experience but always with company clients or agents never really had to talk to customers. I will be the person that angry customers wants to talk too. The supervisor 😂.
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7:14
Thank you very much for your efforts
Please can you guys help me out.! I work as a sales person in a clothing store., please I need good communication skills words to communicate with clients that comes to purchase clothes like good communication skills words on how to make them Buy ??? Can someone recommend me a video clip to watch?
Thank you so much
Please is it okay to respond to an office call saying;
Hello good morning
Happy home hospital speaking, how may we help you sir?